1. General Information
How can I contact you if I have questions?
You can contact us via e-mail:
customerservice@ny-123.com
What kind of retail business are you?
We are a Mail Order only/Internet company.
Do you produce the items?
No, we don't. Our items are produced by licensed vendors. So, if you are a licensed vendor and have some music bands t-shirts, please contact us and we will gladly discuss a deal.
We are certainly aware of Copyright issues that might apply to the kind of goods that we accept at the website. We clearly outline to the vendors that they are to be held responsible if the information, credentials, or assurances about
their rights to produce certain items will turn to be false, inconsistent or invalid in any way.
We urge everyone who may happen to have remarks, concerns or claims about Copyrights or Licensing of any of the items listed at the website to contact us right away, so we would be able to take a swift action. Upon the every claim of this kind we will suspend the disputed item(s) effective immediately and keep suspended for a fairly long period within which the parties shall be able to come up with additional documentary verification if needed. On many occasions when the claim looks unquestionable we promptly suspend item(s) permanently, without probing the subject.
Are your items vintage?
Our items are new and have never been worn. Vintage look refers to the style - "faded", "worn", "preshrunk", etc.
2. Order placing
Is ordering from you safe?
Yes, because we are using the Secure Sockets Layer (SSL) technology. It means that your sensitive information is encrypted while being sent through the Internet.
3. Payment Options
What payment methods are available?
We accept Visa, MasterCard, American Express, PayPal, Google Checkout, cashier checks, money orders, and cash for payment. All payments must be made in US Dollars.
How do I pay by a check or a money order?
First, send us e-mail with the iformation what item(s), size, and color you are buying.
Second, send us a check or money order. Below is the information you will need:
Pay to: V&I Management (www.NY-123.com)
Send check or money order to:
2963 Ocean Parkway Suite 3R
Brooklyn, NY 11235 USA
What if I want to pay cash?
Some customers choose this kind of payment, and we are OK with that. We do not recommend you to send cash, and we all understand why. If you decide to send in cash, it will be at your own discretion.
If I pay with a credit card does the credit card billing address have to match my shipping address?
YES, they must match exactly and we will verify your address with your bank before shipping your order (The only exception is a college student, but your college name must appear in your shipping address). If the credit card billing address does not match with your shipping address, your order will be halted within 24 hours.
Please, email us if you want to send a gift to someone, and we'll find the solution. Our main goal is to provide unauthorized use of your credit card.
4. Payment via PayPal or Google Checkout
How do I pay via PayPal?
Paying via PayPal is easy. Just select the items you want to buy, go to Checkout, and choose the Checkout with PayPal button.
How do I pay via Google Checkout?
Click on "Basket Contents" (located between "Product List" and "Checkout" in the navigation bar). You'll be redirected to the page displaying your Shopping Basket Content and the "Google Checkout" button.
5. Shipping and handling
Do you ship both locally (in USA) and internationally?
Yes, we do. The flat shipping rate is only $5.99 for US and $10.99 for International orders, no matter how many items you buy. We usually ship within 5 business days.
We ship orders from two locations - New York or Colorado. In any case, you will get your order as soon as possible.
6. Returns and Exchanges
Can I return the item?
- All returns and exchanges must be made within 30 days from the ship date. Please, include your order number. The item should not be worn, washed, or damaged. The customer pays the return shipping fees. Once we receive your return, you will refund the price of the returned merchandise (no shipping refunds, sorry). 15% restocking fee will be deducted from the price of the merchandise.
- If an item is damaged or defective when you receive it, you may exchange it for the same item. The customer pays the return shipping fees. We'll send similar item.
- If we made a mistake and sent you the wrong item, please sent the item back to us. We'll send the item you ordered and refund the return shipping fees.
Where should I send returns or exchanges?
Send the package to the address mentioned in the Payment Options.
How long does it usually take to receive a refund?
We will issue a refund to you the same day we receive your return. It usually takes 2-4 business days for the money to appear on your credit card. We will notify you via e-mail. Shipping charges are refunded only if we made a mistake and sent the wrong item.
7. Privacy Statement
All information collected from our customers is used only to complete their orders. This information will never be used for any purpose except to complete orders from our clients. We will not sell, share, or rent this information to any other party. We collect your name, e-mail and shipping address only.
8. International orders (Europe, Australia, and other places around the world).
I am not in the United States. Can I Order from you?
Yes, sure, you are welcome to order from us. Please pay by Visa, MasterCard, Discover, PayPal, Google Checkout, cash in U.S Dollars, an International Money Order in U.S Dollars or an International Cashier’s Check in U.S. Dollars. If you pay with an International Money Order or International Cashier’s Check in U.S Dollars, please make sure that there is a bank from the United States written on it, also a bank routing number, and account number printed on the bottom edge of the Money Order.
What if my credit card gets declined?
Unfortunately, it happens sometimes. Here are the most common reasons:
- Problem: you exceeded your credit limit
Solution: try another card
- Problem: Billing address doesn't match cardholder's bank records
Solution: Check out your last credit card statement and try again
- Problem: You entered the wrong CVV2 code
Solution: Locate the code on your card and try again
- Problem: Address verification is not supported by the bank that issued the card
Solution: Your credit card cannot be charged directly, and it is not a big problem. Why? Because you can still pay with your
credit card using the following services: iKobo.com or Western Union
I am confused with all those Credit Card Verification Codes. What are they? Where are are they located on my Credit Card?
About CVV2 Codes A CVV2 (Card Verification Value 2) code is a security feature of your credit card. It is an extra 3 or 4 digit number printed, but not raised, on the back of your card.
On American Express cards it is located on the front of the card. (see below) By verifying the CVV2 code of your card, we can be sure you have the card in front of you. This along with address (and zip code) verification (AVS) is used to prevent fraud. To provide extra security, we do not store the CVV2 code. Additionally, we provide a secure connection that encrypts your card information
before it is transmitted to us over the Internet. The credit card companies require this code be provided to us on each sale for your protection against fraud.
Finding the CVV2 Code on Your Credit Card
- Visa, MasterCard & Discover:
The CVV2 code is 3 digits printed on Visa, MasterCard, and Discover cards in the signature panel on the back of the card. It is the last 3 digits AFTER the credit card number. Sometimes only the last 4 digits of your credit card number will be printed before the CVV2 code instead of the entire credit card number.
- American Express:
The American Express verification number is a small 4-digit number printed on the front of your card on the right hand side.
